This Privacy Policy explains how Lumen Studio processes personal data when you use the website, make an inquiry, arrange a booking, or take part in product photography services. It describes the types of data we collect, how we use it, when we share it, and the choices available to you.
Data handling overview
We may process contact details, inquiry content, booking information, project preferences, product counts, shot lists, reference materials, communication records, payment-related records, and technical data such as device and usage information. Where a session involves studio or on-location planning, we may also process location details needed to arrange the work.
We receive data directly from you when you submit a form, send a message, request a quote, arrange a planning call, or provide products, references, and approval notes. We also collect limited technical data through the website and may generate internal records from booking, proof review, editing, and file delivery steps.
We may use essential cookies to support site operation, security, and form handling. We may also use preference cookies to remember basic settings and analytics cookies to understand how visitors use the site. We do not use cookies to collect more information than is reasonably needed for these purposes.
You can usually manage cookies through your browser controls, including blocking or deleting cookies already stored on your device. Some site functions may not work properly if certain cookies are disabled. Where required, we may also provide a cookie preference control for non-essential cookies.
We use personal data to respond to inquiries, review product counts and usage needs, prepare quotes, arrange delivery or planning steps, manage shot list approval, produce and edit images, deliver files, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site, prevent misuse, and improve basic functionality.
We may share personal data with service providers that support website hosting, communications, payment processing, file storage, editing workflow, or technical maintenance. We may also share information with professional advisers and other parties involved in a booking or delivery process when that is necessary to complete the service.
We may disclose personal data when required to comply with law, lawful requests, court orders, or similar legal obligations. We may also share information where needed to protect our rights, investigate misuse, or support the security of the website and services.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some situations and ask for clarification about how your data is handled.
To protect privacy, we may ask for information needed to verify your identity before acting on a request. We will review the request, respond within the applicable legal timeframe, and explain any limitation if we cannot fully comply.
We retain personal data for the period needed to handle inquiries, manage bookings, complete editing and delivery, maintain business records, and meet legal or tax obligations. When data is no longer needed, we delete it or de-identify it where appropriate.
We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply once it is posted on the website, and we may provide additional notice where a change is material.
